Solve Issues Fast
The help you need at the speed you need it
Already a Lightspeed Dealer?
If you are a dealer using Lightspeed, and you have questions, we recommend using our Lightspeed Client Portal for any issues or concerns you may have.
Maximize Your Lightspeed Experience
- Learn from our comprehensive Lightspeed Knowledge Center, where you can quickly find answers to your questions and solutions to your problems.
- Access Lightspeed Learning, the online learning portal that offers interactive courses and tutorials on how to use Lightspeed products.
- Share your ideas and feedback with Lightspeed development by using the Idea Exchange Community Page. You can vote for the features you want, comment on the ones you like, and see what’s coming next on our roadmap.
- Explore the Lightspeed Resource Hub, the one-stop shop for all the resources you need to grow your business with Lightspeed. You can find on-demand webinars, blog posts, product demos, and more.
- Create and manage your Lightspeed Support Cases.
- You can track the status of your cases, communicate with our support team, and access your case history.
- View filtered lists of open cases that you have created
- Add updates and information to cases
- Manage Callback Preferences
We’d Love to Talk to You!
Complete the form below to request technical support.
Please Note: Responses submitted through this form may take 24-48 Business hours for a response. For timely support, please contact us by phone during our open support hours.
Support Hours
Mondays: 7:00 AM – 5:00 PM MST (Mountain Time)
Tuesday – Fridays: 6:00 AM – 6:00 PM MST (Mountain Time)
Saturday: 7:00 AM – 4:00 PM MST (Mountain Time)
Sunday: Closed
*After Hours Emergency Support is Available
WorldPay Tech Support:
(833) 998-4733
Answers to Our Most Often Asked Questions
If you are unable to log in, click the ‘Need help logging in?’ link on the login screen where you enter your email and password. You will be prompted to provide your login email address. After submitting your email, you will receive instructions via email on how to reset your password.
To access the Client Portal:
- While logged into Lightspeed DMS, click “Get Help” in the upper right corner. This will direct you to the portal and automatically sign you in using your Lightspeed DMS credentials.
- Alternatively, you can access the portal directly here, where you’ll be prompted to log in using your Lightspeed DMS credentials.
The Client Portal offers a comprehensive range of features designed to support you:
- Manage Support Cases: View and manage your support cases, including updates and communications from our team.
- Knowledge Center: Access a vast library of help articles and documentation covering every aspect of our software. Use the search function (magnifying glass icon) at the top of any page or navigate directly to the Knowledge Center. If you have trouble finding what you need, use the “Submit Feedback” option to let us know.
- Live Chat: Get faster assistance through our Live Chat feature during business hours, allowing you to resolve issues without making a phone call.
- Release Notes: Stay up to date with the latest software changes and features by accessing our latest Release Notes, or review previous notes for reference.
- Lightspeed Learning: Explore our extensive repository of training courses designed to help you use the system effectively, whether you’re a first-time user or need a refresher.
- Idea Exchange: Submit new product feature ideas and suggestions, view other user submissions, and vote on ideas to shape future developments.
For additional information and guidance on navigating the Client Portal, click here to watch a short video, and feel free to contact us for any further information.
You can call 833-998-4733 for a dedicated 24/7 support line to assist you with any questions related to WorldPay and Lightspeed.
- Equipment purchase/setup
- Transaction questions
- iQ Portal questions/services
- Statement questions
- Disputes/pricing/rates