Lightspeed DMS monthly product release includes a new Customer Support Portal experience and functionality to further enhance service and sales
SALT LAKE CITY, UT -April 11, 2024 –Lightspeed, the leading provider of dealer management solutions, is excited to unveil its latest product release for April 2024. This release is designed to streamline dealer processes and boost profitability. Here are the key highlights:
- Credit Card Surcharge in Sales: Dealers can now apply a credit card surcharge when accepting deposits or completing deals paid for with credit cards.
- RV Partfinder Integration: Lightspeed now offers a seamless integration with RV Partfinders electronic parts catalog (EPC). This integration allows dealers to quickly look up RV parts from numerous distributor warehouses and then transfer their part list into a Parts Invoice or Service Repair Order within Lightspeed.
- Customer Account Transparency when Scheduling: The April release provides dealers with the ability to view a customer’s Accounts Receivable (AR) balance when scheduling future service appointments. Having this data available during scheduling allows dealers to make informed decisions.
According to Chris Hauck, Director of Lightspeed Product Management, “Our dedication to reducing costs and simplifying processes for dealerships that are utilizing Lightspeed remains constant. We continue to innovate and deliver new functionality that helps our dealers streamline their processes and focus on profitability at their dealership.”
One of the standout features of the April 2024 release is the new Lightspeed Customer Support Portal. This upgrade will enhance the Lightspeed customer support experience, offering self-service support options and streamlining the tech support process. Key functionality within the Lightspeed Customer Support Portal includes:
- Lightspeed Knowledge Center: Comprehensive, searchable list of the most common Lightspeed questions & answers.
- Lightspeed Learning: An online learning portal that offers interactive courses and tutorials on how to use Lightspeed products.
- Idea Exchange: Community page that allows you to share your ideas and feedback directly to the Lightspeed development team.
- Resource Hub: The one-stop shop for all the resources you need to grow your business with Lightspeed. You can find on-demand webinars, blog posts, product demos, and more.
- Lightspeed Support Case Management: You can track the status of your cases, communicate with our support team, and access your case history.
Tex Orozco, VP Lightspeed Customer Support, said, “We are committed to improving our customer’s tech support experience, and the new Lightspeed Customer Support Portal will allow us to do just that.”
In the last month, Lightspeed has continued to focus on extending its key strategic partnerships with industry OEM’s and partners. Here are a few noteworthy mentions:
- Yamaha Canada Service Warranty Integration: Lightspeed now offers Yamaha Canada dealers the ability to import service warranty information directly into YDS. This reduces the manual data entry process and errors for warranty submissions.
- Additional Parts Price Files are now available.
Lightspeed’s solutions automate and integrate all parts of the dealership including sales, financing, parts supply, service, and rentals. With the April 2024 release and the new Customer Support Portal, Lightspeed remains committed to delivering the best possible experience for its customers within the recreational industry.
LEARN MORE: View the Lightspeed 2024.04 Release Notes for more details.
Lightspeed
Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (“OEMs”), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Car industries. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rental, accounting, and CRM. When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 3,800+ dealers across North America with the tools and technology they need to manage their dealerships. For more information, visit www.lightspeeddms.com.
